Shipping Policy
Shipping Policy
At Chloe & Claire, we aim to make your shopping experience simple, transparent, and stress-free.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing.
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Orders placed during weekdays are typically processed within 1 business day.
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Orders placed on Friday evenings or weekends may require slightly longer processing times.
Once your order has been processed and shipped, estimated delivery times are typically 7–12 business days depending on your location.
Placing an Order
Ordering from Chloe & Claire is simple:
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Select your desired product and click “Add to Cart.”
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Review your cart and proceed to checkout.
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Enter your shipping details carefully to ensure accurate delivery.
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Continue to shipping and payment.
All payment methods on our website are SSL encrypted to ensure a safe and secure checkout experience.
We currently accept:
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Visa
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Mastercard
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Maestro
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American Express (AMEX)
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Apple Pay
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Google Pay
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Shop Pay
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EPS
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Sofort
Once your payment has been completed successfully, you will receive an order confirmation email.
Shipping Costs
We offer free worldwide shipping on all orders.
There are no minimum order requirements or hidden shipping fees.
Shipping & Fulfilment
We work hard to process and dispatch orders as quickly as possible.
To maintain fair pricing and reduce unnecessary waste, some orders may be shipped in consolidated batches through our international fulfilment partners.
Please note that during busy periods, promotions, or seasonal demand, shipping delays may occasionally occur.
If you require urgent assistance regarding your shipment, please contact our support team and we will do our best to help.
Order Marked as Delivered but Not Received
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
If your tracking information shows “Delivered” but you cannot locate your package, please:
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Verify the shipping address entered at checkout.
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Check with neighbours, household members, or reception/building management.
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Contact the shipping carrier directly for additional delivery details.
While Chloe & Claire cannot be held responsible for lost or stolen packages after confirmed delivery, we will gladly assist you by providing tracking details and supporting any carrier investigation where possible.
Contact Information
For any shipping-related questions, please contact us at:
Estimated response time: Within 24 hours
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: 10:00 AM – 5:00 PM (EST)